If you are suffering from a life-threatening medical condition, which requires immediate attention, please seek care from the hospital nearest you. Use the following as a guideline:

  • Go to the nearest emergency room, or call 911 immediately if you are experiencing: a hard time breathing, acute chest pain, choking, severe bleeding, sudden inability to move or speak, fainting, poisoning, severe burns or suicidal feelings.
  • Call your PCP (even after hours at (661) 945-9411) if you have any other conditions, including: colds, cough, flu, sore throat, upper respiratory infections, fever, bladder infections, earaches, headaches, body aches, rash, chronic pain, sprains or minor cuts, symptoms extending for more than two days.
  • It is very important that you call your PCP for guidance at any time, day or night, when you need medical care. (Your PCP will have an after-hours service set up to help you contact him/her after regular business hours, including weekends and holidays.) Always contact your PCP first because he/she can best assess your medical status and advise you as to the most appropriate method of treatment for your condition. If you are unsure about how to reach your PCP, check the information on your health plan membership card, or call our member service department at (661) 273-7346.
  • If your PCP isn’t able to see you, but decides you need to be seen right away, or if you are unable to reach him/her, the next best step is to use a SMG Urgent Care Center. Urgent Care Centers will usually cost you less, and will often have much shorter wait times, than an emergency room. For information on our preferred Urgent Care Centers, please refer to the regional listing or call our member service department at (661) 273-7346.


  • During your visit, you will be asked to pay your co-payments, if applicable, as required by your insurance carrier.
  • During flu season months (October through January), please prepare to wait longer. The number of patients we see during this time doubles.
  • In some cases, you might wait longer due to the nature and severity of the illness of another patient. This same amount of time will be afforded to you should your condition so require. We ask for your patience and understanding.


  • Urgent care co-pay: May range from $3 to $100
  • Emergency room co-pay may be as high as $250

« Back